tag:blogger.com,1999:blog-2916540118709704482.post8386128610862091517..comments2024-02-29T21:35:52.391-08:00Comments on Quality Concepts and ISO 9001:2008 QMS Awareness: Understanding Total Quality ManagementSinghal Institute for Training and Education Trusthttp://www.blogger.com/profile/09503491035674726031noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-2916540118709704482.post-17800243640544504852012-10-20T21:47:55.526-07:002012-10-20T21:47:55.526-07:00Dhuraji Chhaya posted following comments at http:/...Dhuraji Chhaya posted following comments at http://www.linkedin.com/groups/Understanding-Total-Quality-Management-1803258.S.176801045?view=&gid=1803258&type=member&item=176801045&trk=grp_email_like_post : "Thank you Mr Keshav Ram, <br />I heard criticism by one eminent TQM adviser. he said that many organizations claim that they practice TQM but they are miles away from what Edward Deming advocated by TQM. He said that any claim on TQM without use of statistical methods is not TQM. The clause 8.1 of ISO 9001:2008 also states <br />Quote <br />8.1 General <br />The organization shall plan and implement the monitoring, measurement, analysis and improvement processes <br />needed <br />a) xxx <br />b) xxx <br />c) xxx <br />This shall include determination of applicable methods, including statistical techniques, and the extent of their use. <br />Unquote <br />The usage of the word shall is capable of interpretation that use of statistical techniques are mandated even in ISO 9001:2008. <br />This appears to capture that sense of Edward Deming which advocated use of statistics in measurement and monitoring. Your write up explains TQM with references quite well but all the references sited are silent about application of statistics. We shall benefit if you guide the forum members about this."Keshav Ram Singhalhttps://www.blogger.com/profile/04280301315193793988noreply@blogger.com