You are involved in the implementation process of ISO 9001:2008 QMS standard and you find that managers and employees in your organizations do not have the passion for quality and/or continual improvement. Such situations are generally observed and it may create frustration among people, who wish to implement quality management system in the organization with full zeal.
Don’t be frustrated with people’s behavior. Be positive. You may find some obstacles in the beginning. May be people around you are not sure of the returns. Your first priority is to create awareness among people about the system. Educate them. Explain how quality management system is useful to them as well as to the organization. It is observed that some organizations implement the ISO 9001:2008 QMS standard without making reasonable efforts for training people. Training of people is important. It should be treated as investment, not as an expense.
People won’t be interested in implementation of quality management system unless they know what it means to them and to their job.
- Explain why the quality management system is important to the organization.
- Explain how the quality management system will make their job easier.
- Explain what they will be required to do for implementing the system.
With best wishes,
DS&KRS
1 comment:
Excellent article, Quality management is trendng nowadays, temples are heading the certification ways so why can't we !
regards,
ISO Certification
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