Welcome!

Welcome!
Please also visit following blogs:
- 'EMS Awareness' Blog

Academic comments are invited. Please do not include your website in your comments.

Encouragement Support - National Centre for Quality Management. Please become a member of NCQM.

Keshav Ram Singhal

Various information, quotes, data, figures used in this blog are the result of collection from various sources, such as newspapers, books, magazines, websites, authors, speakers etc. Unfortunately, sources are not always noted. The editor of this blog thanks all such sources.

People from more than 145 countries/economies have visited this blog: Afghanistan, Albania, Algeria, Angola, Argentina, Aruba, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Belize, Benin, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burundi, Cameroon, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Ethiopia, European Union, Fiji, Finland, France, Georgia, Germany, Ghana, Gibraltar, Greece, Guatemala, Guyana, Haiti, Honduras, Hong Kong S. A. R. (China), Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Ivory Coast, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kuwait, Laos, Latvia, Lebanon, Lesotho, Libya, Lithuania, Luxembourg, Macao S. A. R. (China), Macedonia, Malawi, Malaysia, Maldives, Malta, Manila, Mauritius, Mexico, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nepal, Netherlands, New Zealand, Nigeria, Niue, Norway, Oman, Pakistan, Palestinian Territory, Panama, Papua New Guinea, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Rwanda, Romania, Russia, Saint Lucia, Samoa, Saudi Arabia, Saint Kitts and Navis, Serbia, Seychelles, Singapore, Slovakia, Slovenia, Somalia, South Africa, South Korea, Spain, Sri Lanka, Sudan, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tanzania, Thailand, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, UAE, Uganda, UK, Ukraine, USA, Uzbekistan, Venezuela, Vietnam, Zambia, Zimbabwe etc. Total visitors number crossed 100,000 on 14. 02. 2013. Total visitors number crossed 145,000 on 30. 09. 2013. Total visitors > 200,000 (from 01.08.2014)

Saturday, January 28, 2012

Mutually Beneficial Supplier Relationship

The ISO 9001:2008 QMS standard is based on eight quality management principles and one of the principles is ‘mutually beneficial supplier relationship’. A supplier is a partner of an organization in its product realization. An organization and its suppliers are interdependent. A mutually beneficial relationship between the organization and its supplier enhances the ability to both to create value to each other.



Purchasing is an important activity under the product realization. The organization needs to ensure that purchased product conforms to specified purchase requirements. Accordingly, the organization needs to maintain control on the purchasing process, and thus it requires selection and ongoing review of supplier’s capabilities.



Implementing ISO 9001:2008 quality management system requires adoption of process approach and an organization is not able to improve its processes until the organization is able to get support from its supplier. As a result there is a necessity to improve organization-supplier relationship for mutual benefits.

An organization can take some steps to develop its suppliers. The organization can create partnership by encouraging its suppliers to become customer-focused. It can organize meetings with its suppliers to better communicate purchasing needs. The organization can motivate the supplier to move towards quality management system, if the supplier is not on this way. The organization can organize training for the staff of its suppliers to better communicate issues of meeting requirements and also to develop them.

It is for the organization to think how it can improve mutually supplier relationship and if the organization proactively acts in improving the relationship, the organization will be able to earn following benefits:
• Increased ability to create value for the organization and its suppliers
• Optimization of resources
• Long-term benefits

- DS & KRS

1 comment:

Keshav said...

Mr. Raghavendran S. posted comments at Linkedin discussion at "Management Systems Professionals and Users' group - "Very valid point, Keshav. However it is sad that even big names only pay lip service in applying this principle.

Hardly have I come across organisations making payment to suppliers by due date, forget about organising meetings, motivation, training et al for suppliers.

There is a glaring omission in 9001 that there is no specific requirement built against this principle."