Please also visit following blogs:
- 'EMS Awareness' Blog

Academic comments are invited.

Encouragement Support - National Centre for Quality Management. Please become a member of NCQM.

Keshav Ram Singhal

Various information, quotes, data, figures used in this blog are the result of collection from various sources, such as newspapers, books, magazines, websites, authors, speakers etc. Unfortunately, sources are not always noted. The editor of this blog thanks all such sources.

People from more than 145 countries/economies have visited this blog: Afghanistan, Albania, Algeria, Angola, Argentina, Aruba, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Belize, Benin, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burundi, Cameroon, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Ethiopia, European Union, Fiji, Finland, France, Georgia, Germany, Ghana, Gibraltar, Greece, Guatemala, Guyana, Haiti, Honduras, Hong Kong S. A. R. (China), Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Ivory Coast, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kuwait, Laos, Latvia, Lebanon, Lesotho, Libya, Lithuania, Luxembourg, Macao S. A. R. (China), Macedonia, Malawi, Malaysia, Maldives, Malta, Manila, Mauritius, Mexico, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nepal, Netherlands, New Zealand, Nigeria, Niue, Norway, Oman, Pakistan, Palestinian Territory, Panama, Papua New Guinea, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Rwanda, Romania, Russia, Saint Lucia, Samoa, Saudi Arabia, Saint Kitts and Navis, Serbia, Seychelles, Singapore, Slovakia, Slovenia, Somalia, South Africa, South Korea, Spain, Sri Lanka, Sudan, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tanzania, Thailand, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, UAE, Uganda, UK, Ukraine, USA, Uzbekistan, Venezuela, Vietnam, Zambia, Zimbabwe etc. Total visitors number crossed 100,000 on 14. 02. 2013. Total visitors number crossed 145,000 on 30. 09. 2013. Total visitors > 200,000 (from 01.08.2014)

Sunday, April 20, 2014

Your Email Motivates Me

Email dated 20 April 2014 from Mr. Shambhulinga B. H., Quality Executive, AVK Valves India P. Ltd., Kolar (Karnataka)

"I have seen your QUALITY POLICY AND QUALITY OBJECTIVES IN ISO 9001:2008 blog it was too good. It is very easy to learn and establish the Quality Policy and Quality Objectives, I have inspired of your blog and I made Quality Objectives for Our Company as good as my knowledge...."

Email dated 26 February 2013 from Dr. R. H. G. Rau, Past President, National Centre for Quality Management

"Congratulations. It sure is a milestone achievement. Warm personal regards, Rau"

Email dated 27 March 2013 from Mr. Asgar Uddin Sirdar (IRCA Registered Lead Auditor)
Qualification: BE Metallurgy, Company: Larsen & Toubro Ltd., Designation: QAQC manager

"I am a supporter of your blog. It is good."

Email dated 3 April 2013 from Mr. Vinesh Lachman, Quality Assurance Consultant, Durban, South Africa

"I am extremely delighted to have read your blog, and to see my passion reflected is beyond words. ..."

Email dated 16 April 2013 from Prof. H. C. Patel, Mumbai

"Liked write-up. Good illustration."

Sunday, April 13, 2014

Significant Changes in ISO 9001 Committee Draft

ISO/CD 9001 was released for submission of comments in June 2013. Significant changes observed in ISO/CD 9001 are as under:

1. The term 'product' (used in ISO 9001:2008) is replaced by the term 'goods and services (in ISO/CD 9001)

2. Two new clauses are added in ISO/CD 9001
- 4.1 - Understanding the organization and its context
- 4.2 - Understanding the needs and expectations of interested parties

3. 'Process approach' is added as requirement (clause 4.4.2) in ISO/CD 9001 - The requirements to use process approach has been more explicit now.

4. ISO/CD 9001 does not include a specific clause for 'preventive action'. ISO 9001:2008 has clause 8.5.3 as requirements for preventive action.

5.ISO/CD 9001 includes requirements for 'actions to address risks and opportunities' (clause 6.1). Risk management , thus, will be part of the QMS.

6. The structure in ISO/CD 9001 has been changed. There are 10 clauses in ISO/CD 9001 instead of eight clauses in ISO 9001:2008.

Eight clauses in ISO 9001:2008 are:
Clause 1 - Scope
Clause 2 - Normative reference
Clause 3 - Terms and definitions
Clause 4 - Quality management system
Clause 5 - Management responsibility
Clause 6 - Resource management
Clause 7 - Product realization
Clause 8 - Measurement, analysis and improvement

Ten clauses in ISO/CD 9001 are:
Clause 1 - Scope
Clause 2 - Normative reference
Clause 3 - Terms and definitions
Clause 4 - Context of the organization
Clause 5 - Leadership
Clause 6 - Planning
Clause 7 - Support
Clause 8 - Operation
Clause 9 - Performance evaluation
Clause 10 - Improvement

7. The terms 'document' and record' (used in ISO 9001:2008) have been replaced by the term 'documented information' in ISO/CD 9001

8. The term 'continual improvement' (used in ISO 9001:2008) has been replaced by the term 'improvement' in ISO/CD 9001.

9. The existing standard ISO 9001:2008 is based on eight quality management principles, while ISO/CD 9001 is based on seven quality management principles.

ISO 9001:2008 standard is based on following eight quality management principles: (i) Customer focus, (ii) Leadership, (iii) Involvement of people, (iv) Process approach, (v) System approach to management, (vi) Continual improvement, (vii) Factual approach to decision making, and (viii) Mutually beneficial supplier relationship.

One principle 'System approach to management' is dropped in ISO/CD 9001. There are some editorial changes also. Seven quality management principles, on which ISO/CD 9001 is based, are: (i) Customer focus, (ii) Leadership, (iii) Engagement of people, (iv) Process approach, (v) Improvement, (vi) Evidence-based decision making, and (vii) Relationship management.

10. Quality manual is not required in ISO/CD 9001.

11. Management representative is not required in ISO/CD 9001. Role of management representative is assigned to the top management.

12. ISO 9001:2008 requires six mandatory documented procedures. No mandatory documented procedure is required in ISO/CD 9001.

- Keshav Ram Singhal

Please share this article on social media for creating awareness on changes coming in forthcoming ISO 9001:2015 QMS. Thanks.

Friday, April 11, 2014

PDCA Cycle

Plan-Do-Check-Act Cycle is a popular tool for implementing ideas or system in a controlled way. This tool is also known as PDCA Cycle , or Deming Cycle. ISO 9001:2008 QMS standard suggests applying PDCA methodology to all processes. When you want to do something, something you wanted to improve, or something wrong you wanted to fix, then PDCA methodology provides you a better solution to achieve your goal.

You should use PDCA methodology:
- when you wish to bring improvement or wish to start a project
- when you wish to develop a new design of process or product
- when you wish to implement any change in your process or product

The four phases in the Plan-Do-Check-Act Cycle involve:
* Plan - Indentifying and analyzing what to do - First you should identify and establish your objectives and processes necessary to deliver your desired results.
* Do - Implement the processes as planned.
* Check - Measuring how effective the implementation has been, and also analyzing whether there could be any improved way. You should measure processes and product.
* Act - Implementing the improved solutions you analyze during the Check

- Keshav Ram Singhal